Refund policy

RETURN POLICY

Last updated 2021 February 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
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All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS

To return an item, please Contact Scented Gem to arrange this. All returns must be agreed before you can send them. Once agreed, place the item(s) securely in its original packaging, and mail your return to the address provided. 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us to arrange a refund or exchange. 

        

QUESTIONS

If you have any questions concerning our return policy, please contact us at: https://www.scentedgem.co.uk/pages/contact-me 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.